Privacy Policy

Enquiries and property requirements

When online intake is available, One Hive collects your name, email, phone and the property or service information you provide to respond to your enquiry. Rental requirements include separate adult and under-18 occupant counts. Optional property-update consent is separate from submitting an enquiry. Enquiries may also include the page visited, referring website and campaign labels to help One Hive understand how you found us.

Rental and rooming applications

Applications collect your individual details and the information shown on the application form to assess suitability for the nominated property or room. Each adult has a separate application. A household link connects applications without sharing answers or documents between applicants.

Supply only requested evidence. Do not include bank transaction histories, credit account statements, tenancy disputes, bond claims or breach notices. Contact One Hive about alternative documents or sighting identity originals. One Hive does not use this website to automatically approve or decline applicants.

Storage and access

The website uses Cloudflare for hosting and public listing information, and Supabase for structured enquiries, private application drafts and supporting documents. Access to application information is restricted to authorised processing and administration. Applicant documents are not public listing media.

Your application recovery link is a private access credential. Anyone who has it can access your application. This tab keeps the recovery credential for refresh recovery; application answers are not stored in browser storage. Keep the link private, particularly on a shared device.

Future transfer into One Hive's internal management system requires an authorised mapping and access review. A property owner does not gain general access to all website applications or identity documents through this website.

Purpose and retention

One Hive uses application information to assess the application for the relevant premises. It is not collected for unrelated marketing. Authorised staff may contact the employer, property managers or providers and referees named in the application after your acknowledgement.

Personal information must be handled and destroyed in accordance with the applicable tenancy and privacy obligations. Contact One Hive about the retention rules applicable to your application, withdrawal or tenancy. Withdrawal does not itself confirm deletion. Drafts and supporting documents remain subject to the applicable retention process.

Third-party content and analytics

Google reviews, where available, contain genuine public reviewer details and unchanged review content. The website maintains a limited cache and may hide the section when no suitable current data is available.

Playing a property video loads YouTube's privacy-enhanced player. Opening an embedded map contacts Google. Those providers receive technical information about the request and have their own privacy policies. Optional Google Analytics loads only after you choose to allow it. Analytics events exclude application answers, document names, recovery keys and query-string values. See the cookie policy for choices.

Contact and privacy requests

Contact One Hive using the contact page to request access, correction or deletion, withdraw an application, discuss document alternatives, or raise a privacy concern. Identity verification and applicable recordkeeping obligations may affect how a request can be completed.